Almet Stubica d.o.o. (Croatia), the company behind the DryBell brand, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or do business with us. For legal clarity, in this policy, when we say 'DryBell', we also mean 'Almet Stubica d.o.o.' and vice versa. We comply with the General Data Protection Regulation (GDPR). We may update this policy periodically, so please check back for changes.

What Information Do We Collect About You?

We may collect the following personal information when you interact with our website or do business with us:

  • Contact and Shipping Information: Name, email address, shipping address, phone number.
  • Order Information: Product details, purchase history, order-related queries.
  • Warranty Repairs: Information relevant to warranty repair processes, which may include product specifications or other details required for repair service.
  • IP Address: We use your IP address to approximate your general location for website customization and performance improvements.
  • When you contact us via email: We use your provided information (including email and any other data you share) solely to respond to your inquiry. You may request deletion of this data after your inquiry has been resolved.

How Will We Use Your Information?

We collect and use your personal information for the following purposes:

  • Processing transactions and fulfilling orders: This includes processing payments, shipping orders, and providing order updates.
  • Providing customer support: We use your information to address inquiries, offer technical support, and handle warranty or non-warranty repairs.
  • Internal record keeping and legal purposes: We may retain your information to comply with legal obligations and for our internal sales records.
  • Marketing and promotions (only with your consent): If you subscribe to our newsletter, we will use your email address to send you updates about our products, promotions, and other relevant information. You can unsubscribe at any time using the "Unsubscribe" link in any marketing email.
  • Improving our products and services: We may analyze usage data to enhance our offerings, technical support, and overall customer experience.
  • Surveys: We may occasionally conduct surveys to better understand the needs of our users and improve our products and services. Participation in surveys is voluntary, and the types of data we collect may include demographics, opinions, and preferences. We use this data in aggregate form for internal analysis and to improve our products and services.

By providing your information, you consent to its collection and use for the purposes outlined above.

Sharing Data for Order Fulfillment and Legal Compliance

  • Order Fulfillment: When you purchase a DryBell product using PayPal, we receive necessary information (name, address, contact details) to confirm and process your order. PayPal manages your payment data securely – for details, please see the PayPal Privacy Policy.
  • Shipping: We may share your personal data with our shipping partners to deliver your order effectively. This sharing is limited to information essential for fulfilling the delivery.
  • Legal Compliance: In addition, we may share your personal data with tax and other relevant authorities when required by law, such as for compliance with tax reporting obligations.
  • Targeted Advertising: We may use anonymized and aggregated demographic information (including insights derived from surveys and internal analysis) to create targeted advertising campaigns on platforms such as Meta (Facebook, Instagram) and Google Ads This helps us reach potential customers who are more likely to be interested in our products. We ensure that this data is shared in a way that does not directly identify individual users. We only share the minimum necessary data with advertising platforms for the purpose of targeted advertising. For more information, please refer to Meta Privacy Policy and Google Privacy Policy.

Controlling Your Personal Information

You have the following rights under the GDPR:

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: You can request correction of any inaccurate personal data.
  • Right to Erasure ("Right to be Forgotten"): You can request deletion of your personal data in certain circumstances. Please note that legal obligations (such as invoice retention) may limit this right.
  • Right to Restrict Processing: You can request that we limit the processing of your personal data in certain circumstances.
  • Right to Data Portability: You can request a machine-readable copy of your personal data for transfer to another controller.
  • Right to Object: You can object to the processing of your personal data in certain cases.

Exercising Your Rights

To exercise any of these rights, please contact us via email at: info@drybell.com. We will respond to your request within 30 days.

Withdrawal of Consent

You can withdraw consent for processing that is based on your consent (e.g., direct marketing).

Important Note: We will not sell, distribute, or lease your personal information to third parties without your permission unless required by law.

Use of Cookies

Our website uses cookies, which are small text files stored on your computer or mobile device. Cookies help us:

  • Remember Your Preferences: Save you time by remembering choices like language settings and login information.
  • Personalize Your Experience: Tailor content and offers based on your browsing history.
  • Improve Our Website: Analyze how you interact with our site to make it more user-friendly and efficient.

We comply with strict privacy regulations, including GDPR, and use cookies in two ways:

  • Essential Cookies: Necessary for the website to function properly.
  • Non-essential Cookies: These cookies (e.g., used for personalization or analytics) are only placed with your explicit consent, which we obtain through our cookie consent banner when you first visit our website.

For more details, please visit our Cookie Policy.

YouTube Videos

Our website embeds videos from YouTube. YouTube, operated by Google, uses cookies to collect information when you interact with these videos. These cookies help them track video statistics, improve their services, and personalize content.

By using YouTube’s extended data protection mode, we aim to minimize data collection until you start playing a video. However, please note that simply visiting our website with YouTube embeds will establish a connection to Google’s network.

For more information, please refer to YouTube's Privacy Policy.

Data Security

We are committed to protecting your personal information. We have implemented appropriate physical, electronic, and managerial safeguards to secure the data we collect and protect it from unauthorized access, use, or disclosure.

Understanding Website Usage

We gather information about how visitors interact with our website to enhance your experience and improve our services. This includes:

  • Web Server Logs: These logs record basic information about each visit, such as IP address, pages viewed, and timestamps. This data helps us understand overall traffic patterns, identify popular content, and troubleshoot any technical issues.
  • Google Analytics and Search Console: These Google tools provide more in-depth insights into website usage, including visitor demographics, referral sources, and user behavior. We utilize this data to gain a deeper understanding of our audience, optimize our website's performance, and measure the effectiveness of our marketing campaigns.

Data Privacy

We are committed to protecting your privacy. We only collect the information necessary to fulfill the purposes outlined in this policy. We adhere to strict data privacy regulations, including GDPR. We will not share your personally identifiable information (PII) with third parties without your explicit consent, except as described in this Privacy Policy.

Google Analytics and IP Addresses

Google Analytics only collects the IP address assigned to you on the day you visit our website. It does not collect your name or any other PII. Google does not associate your IP address with any other data it holds. While Google Analytics sets a persistent cookie in your web browser to identify you as a unique visitor upon subsequent visits, this cookie cannot be used by anyone other than Google.

Your Control Over Data Collection

You have options to control how your data is collected and used:

  • Browser Settings: You can adjust your browser settings to block cookies, including those set by Google Analytics. However, please note that doing so may limit some website functionality.
  • Google Analytics Opt-Out Tool: Google provides an opt-out tool that allows you to prevent Google Analytics from tracking your activity across all websites that use the service.

Additional Information

Links to Other Websites

Our website may contain links to external websites. Please be aware that each website has its own Privacy Policy, which governs how they collect and use information. We are not responsible for the privacy practices or content of other websites. We encourage you to read the privacy policies of any website you visit before providing personal information.

Automated decision making and profiling

We do not use your information for fully automated decision-making that significantly affects you. We may use anonymized and aggregated demographic information (including insights derived from internal analysis and surveys) for targeted advertising, but we do not create individual profiles beyond what is necessary for these campaigns.

Protecting Children's Privacy

DryBell takes children's privacy very seriously. We do not knowingly collect, store, share, or use the personal data of children under 16 years old.

What to Do if You Are Under 16:

  • Please do not provide any personal information to us.
  • If you have already provided personal data, please ask your parent(s) or guardian(s) to contact us immediately. We will promptly delete any such information.

To request the deletion of a child's personal information, please contact us at: info@drybell.com.

We're Here to Help

If you have any additional questions about our Privacy Policy​, feel free to contact us at info@drybell.com.

Last update: February 3, 2025